We hope you love your purchase from us, but sometimes you may want to return an item. Here is our returns policy:
You can return any unwanted item within 30 days of delivery to you if it is unopened and unused: this means the shrink wrap around the album needs to be intact.
You will receive a full refund of the price you paid for the product and for any postage you paid within 5 working days of the receipt of the item back to us.
If an item is bought between 1st November and 31st December, we understand it might not be opened until 25th December! Any unwanted items bought within this period can be returned to us before 31st January of the following year.
Please note we are unable to issue a refund for an item that is not faulty but has been used or played.
Please note orders that are claimed to have not been received but on investigation by The Royal Mail are proven to have been delivered correctly will not be refunded.
You can return an item that is damaged or faulty within 30 days of delivery to you. We will refund an opened item if it is faulty: if you are returning a faulty product, please include a description of what the fault is please.
To return an item please use our returns portal below and follow the steps using your order number and delivery postcode. The return service is free for you and is via The Royal Mail. If you have any problems with the return, please contact us using the form below.
Once the returned package has been received back to us, you will receive a full refund of the price you paid and any postage you paid to your payment card within 5 working days.
Please use the packaging the items came to you in if possible for the return, packing the item or items back into it, securing the package tightly with tape and printing off the returns label.
Please note that we sell within the United Kingdom only, and so our returns service is also available within the United Kingdom only.
Our Returns policy is not applicable to Trade sales.